> ## Documentation Index
> Fetch the complete documentation index at: https://docs.retailgrid.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> How to reach the Retailgrid team - in-app messenger, what to expect, and where to file feedback.

When something doesn't behave the way you expect, or you need a hand setting up data, Retailgrid has a built-in support channel.

## In-app messenger

The **chat bubble** in the bottom-right corner of every Retailgrid page opens an Intercom-powered messenger. Click it to:

* Ask a question - "where do I set the company name?"
* Report something that's not working.
* Send feedback on a feature.

Messages are read by the Retailgrid team during business hours. Outside business hours your message is queued and answered as soon as someone is online.

## What to include

To get a fast, useful answer:

* **What you were trying to do** - "I'm setting up Dynamic Pricing for our wine grid."
* **What happened** - "When I click Run, the page reloads and nothing happens."
* **What you expected** - "I expected to see a Rules Based Price column."
* **A link** - the URL of the grid or page you're on. The Retailgrid team can usually open it directly.

For data questions (mismatched currencies, weird metric values), include a screenshot of the row in question.

## Status and incidents

If the app feels broken across the board, check the chat bubble - if there's an active incident, the team will pin a notice in the messenger. Confirmed widespread issues are also acknowledged via email to Organization admins.

## Feedback and feature requests

The same messenger handles "this would be useful" requests. Mark the message as feedback so the team can route it correctly - it doesn't need to be triaged as a support ticket.

## Related

* [Account](/settings/account)
* [Session and security](/settings/session)